Cancellation Policy

Effective date: 25 July 2026  •  Version: 2.0

Before dispatch

You may request cancellation from the order page while the cancellation option is available. An accepted cancellation returns collected funds under the Payments & Refund Processing Policy. Customized, immediately supplied digital, or other special orders may have different lawful rules disclosed before purchase.

During processing

If packing or handover has started, TAZEET will attempt to stop the order but cannot guarantee interception. If cancellation cannot be completed, you may use the applicable return process after delivery or refuse delivery where the order instructions and law permit.

After dispatch

Cancellation may be unavailable once the parcel is with the carrier. Do not make an off-platform arrangement with the seller or courier. Follow the return-to-origin or return instructions shown in your account.

Seller or TAZEET cancellation

An order may be cancelled for unavailable stock, payment failure, fraud or security concern, delivery restriction, obvious price error, prohibited or recalled product, seller non-performance, safety risk, or legal requirement. TAZEET will provide available status information and initiate the required refund. We may restrict sellers that repeatedly cancel avoidable orders.

Refunds and promotions

Approved refunds are normally returned to the original payment method. A voucher, coupon, loyalty benefit, or promotional entitlement may be restored, replaced, or expire according to its disclosed terms and applicable law. Bank processing times vary.

Mandatory cancellation rights

Any statutory cooling-off, distance-selling, defect, delay, or non-supply right applicable to your market remains available even if the order page does not show an automated cancellation button. Contact support with the order number.